Privacy Policy for MicrobeBio

At MicrobeBio, we are committed to respecting your privacy and safeguarding your personal data.

Our commitment to protecting your personal information is outlined in this Privacy Policy, which applies to MicrobeBio® Company and its subsidiaries and affiliates (“MicrobeBio,” “we,” “us,” or “our”).

In the sections below, we explain how we handle and utilize any personal data we collect from you. Whether you are a valued customer, business contact, or website visitor, this policy guides you through our practices when you interact with our website, subscribe to our communications, place orders, or engage with us in any other way.

We value your trust and are dedicated to maintaining transparency in how we handle your personal information. Please take the time to review this Privacy Policy to ensure you are familiar with our practices.

What information do we collect about you?

When you engage with us, we may collect various types of data related to you. We only use your personal data when permitted by law. Here are the most common situations in which we collect and utilize your personal information:

Managing our business relationship
To maintain a strong connection with you, we may gather specific information, including:
– Full name and username
– Job title
– Email address
– Company name and address
– Phone number

We may also retain relevant, non-sensitive conversation data that you have shared with us and information you provide as part of your profiles and accounts. This helps us understand your preferences and requirements.

Handling customer orders

When processing orders, we collect information necessary to fulfill our contractual obligations and screen for potential risks or fraudulent activity. This may include:
– Email address
– Company name
– Billing and shipment addresses
– Phone number
– Job title
– Payment information

Marketing products and services

We gather information to effectively market our products and services and provide relevant information that may interest you. This includes the distribution of newsletters and other marketing communications. Information collected may include:
– Preferences regarding marketing materials and communication preferences
– Usage data on how you interact with our apps, websites, products, and services

In certain cases, we may seek your explicit consent (for example, when you opt in to receive newsletters or other marketing communications).

Custom audiences

From time to time, we may use business contact information, event and lifecycle data, and non-sensitive business context (such as email address, industry category, or product interest) to help our ads reach the right professional audience on platforms like LinkedIn, Google, and Meta (Facebook and Instagram). We take measures to protect your privacy before any information is shared. Platforms receive only what is necessary for matching similar professional interests and are required to delete the data after use in accordance with their own policies. We do not permit them to use your information for any other purpose.

If you prefer that we do not use your information for this activity, please contact us at the email address listed below, and we will exclude your information going forward.

Apps, websites, and other digital solutions
To enhance your experience and provide personalized services, we utilize information collected when you use our websites, apps, and other digital solutions. This may include:
– Technical data (IP address, login data, browser type and version, time zone setting, location, operating system, and device information)
– Username and password (for secure access)
– Information about purchases or orders (where applicable)
– Interests, preferences, and feedback
– Usage data on how you use our digital solutions

We may use internal tools to analyze usage data and support workflows in order to improve our digital services.

Physical site visits

When you visit our facilities, we may collect information to ensure physical security and enhance your experience, such as:
– Full name
– Company name and address
– Job title
– Relationship with us
– Dietary preferences or allergies (if relevant to catering)
– Vehicle license plate (for parking, where applicable)

We may also use CCTV/video surveillance where installed, in compliance with applicable laws, to protect assets, operations, and visitors.

Legal and regulatory obligations
To fulfill legal or regulatory obligations (including trade sanctions, export controls, and other applicable requirements), we may collect necessary information such as full name, job title, and other details required by law.

Webinars and events
When you participate in our webinars or events, we may collect:
– Email address
– Company name
– Job title
– Information related to your participation and interest in the specific topic or business area

Other types of data
We may also collect, use, and share Aggregated Data (statistical or demographic information derived from personal data that does not directly or indirectly identify you). When Aggregated Data is combined with personal data in a way that can identify you, we treat it as personal data and handle it in accordance with this policy.

We do not intentionally collect Special Categories of Personal Data (such as information about race or ethnicity, religious or philosophical beliefs, health, genetic or biometric data, or criminal convictions) unless required by law or with your explicit consent.

Consequences of not providing your personal data
– Where we have a legal obligation or contractual requirement, failure to provide necessary information may prevent us from fulfilling the contract or providing certain services.
– Where providing data is voluntary (for example, marketing preferences), declining may limit certain services or communications.
– We do not knowingly collect personal data from children under 13 (or the applicable age of consent in your jurisdiction).

Marketing
If you have given consent to receive marketing communications from us, you can opt out at any time. Click the unsubscribe link in any marketing email or contact us using the details below. Opting out of marketing messages does not affect communications related to orders, transactions, or other non-marketing purposes.

Cookies
Cookies and similar technologies are used on our websites. For detailed information about the cookies we and third parties use, how we use them, and how you can manage your preferences, please refer to our Cookie Policy.

How is your personal data collected?
We collect personal data through:
– Direct interactions — forms, email, phone, post, or other correspondence (including subscriptions, marketing requests, product inquiries, surveys, or feedback).
– Automated technologies — cookies, server logs, and similar technologies when you interact with our websites or digital solutions.
– Third parties or publicly available sources — technical data from analytics and advertising partners, and information from social media platforms where you interact with us.

Disclosures of your personal data
We may share your personal data with internal affiliates and external third parties when necessary. This may include IT service providers, distribution partners, business partners, professional advisors (legal, accounting, tax), payment processors, insurers, public authorities, or law enforcement.

We require all third parties to respect the security of your personal data and process it only for specified purposes in accordance with our instructions and applicable law. We do not allow service providers to use your personal data for their own purposes.

Data security and international transfers
We implement appropriate technical and organizational measures to protect personal data against accidental loss, unauthorized access, alteration, or disclosure. Access is limited to authorized personnel who have a legitimate need and are bound by confidentiality obligations.

Because MicrobeBio operates in the United States and may work with partners and service providers in other countries, your personal data may be transferred outside your country of residence. Where required by law, we use appropriate safeguards (such as standard contractual clauses or other valid transfer mechanisms) to protect your data.

How long will we keep your personal data?
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods are determined by considering the nature and sensitivity of the data, potential risks, the purposes of processing, and applicable legal requirements. Once no longer needed, personal data is securely deleted or anonymized.

Your data – your rights
Depending on applicable law, you may have the following rights regarding your personal data:
– Request access to the personal data we hold about you
– Request correction of inaccurate or incomplete data
– Request deletion of your personal data (subject to legal exceptions)
– Request restriction of processing
– Object to processing based on legitimate interests or for direct marketing
– Withdraw consent at any time (where processing is based on consent)
– Request data portability (in certain circumstances)
– Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable law.

Changes to our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review it periodically. The date of the most recent update will be indicated when changes are made.

Data Controller Information
This Privacy Policy applies to MicrobeBio® Company and its subsidiaries and affiliates. The entity responsible for processing your data in connection with this website is MicrobeBio® Company.

Contacting us
If you have any questions about this Privacy Policy or the information we hold about you, please contact us:

Email: [info@microbebio.com](mailto:info@microbebio.com)

We are here to assist you and address any concerns you may have regarding your privacy and personal data.